Privacy Policy
FerroBio Technologies, a 42Bio Company
Effective date: November 1, 2025
Protecting your private information is our priority. This Privacy Policy explains how FerroBio Technologies (“FerroBio,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit www.ferrobiotechnologies.com and related pages (the “Site”), including our e-commerce pages for cell vials and cell-isolation products. By using the Site, you consent to the data practices described in this Policy.
1) Information We Collect
We collect information you provide directly and information collected automatically:
You provide:
First and last name
Organization, role/title
Shipping and billing address
Email address and phone number
Account login details (if you create an account)
Order details and support communications
Payments:
We use PCI-compliant third-party processors to handle payment card transactions. We do not store full credit-card numbers on our servers.
Automatically collected:
IP address, device identifiers, browser type, operating system
Referring/exit pages, timestamps, pages viewed, and general location (country/region)
Cookie and pixel data used for analytics, performance, and shopping cart functionality
2) How We Use Information
We use personal information to:
Process and fulfill orders; provide shipping, invoicing, and customer support
Operate, secure, and improve the Site and our services
Send transactional messages (order confirmations, shipping updates, service notices)
Send marketing communications (you can opt out at any time)
Prevent fraud, comply with legal obligations, and enforce our Terms
3) Sharing of Information
We do not sell your personal information. We may share information with:
Service providers (e.g., payment processors, shipping carriers, email and analytics vendors) who process data on our behalf under confidentiality agreements
Affiliates within the 42Bio group for operational purposes consistent with this Policy
Law enforcement or regulators if required by law or to protect rights, safety, and security
4) Cookies & Similar Technologies
We use cookies/pixels to:
Keep items in your cart and remember preferences
Measure Site performance and usage (analytics)
Improve security and prevent fraud
You can manage cookies through your browser settings. If you disable cookies, some Site features may not function properly.
5) Security
We use administrative, technical, and physical safeguards (including TLS/SSL encryption in transit) designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
6) Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations (including tax and accounting), resolve disputes, and enforce agreements.
7) Your Choices & Rights
You may request to access, correct, update, or delete your personal information, or to opt out of marketing emails at any time. Some data (e.g., order history for tax/audit) may be retained where legally required.
To exercise rights, contact info@ferrobiotechnologies.com.
8) Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will delete it.
9) International Users
If you access the Site from outside the United States, you understand that your information may be processed in the U.S. and other countries where privacy laws may differ.
10) Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies.
11) Email Communications
We may send you transactional and marketing emails. You can unsubscribe from marketing at any time via the link in the email or by contacting info@ferrobiotechnologies.com. Unsubscribing from marketing does not affect transactional/service emails (e.g., order updates).
12) Cancellations & Refunds (Privacy Note)
Order cancellations and refunds are governed by our Terms & Conditions. Because our products include research-grade biological materials, returns are generally not accepted once shipped. If an item arrives damaged or does not meet the COA specifications, contact info@ferrobiotechnologies.com within 7 business days for review. This section appears here for transparency and does not change your privacy rights.
13) Changes to This Policy
We may update this Policy from time to time. The “Effective date” above reflects the latest version. Your continued use of the Site constitutes acceptance of the updated Policy.
14) Contact Us
FerroBio Technologies, a 42Bio Company
Address: 747 SW 2nd AVE IMB 52, Gainesville, FL 32601, USA
Email: info@ferrobiotechnologies.com