Terms and Conditions
Agreement Between User and www.ferrobiotechnologies.com
Welcome to www.ferrobiotechnologies.com (the “Site”). The www.ferrobiotechnologies.com website is operated by FerroBio Technologies, a 42Bio Company (“FerroBio,” “we,” “our,” or “us”).
This Site is offered to you conditioned upon your acceptance of the terms, conditions, and notices stated below (the “Terms”). Your use of www.ferrobiotechnologies.com constitutes your agreement to all such Terms. Please read them carefully and keep a copy for your records.
About FerroBio Technologies
www.ferrobiotechnologies.com is an e-commerce site offering advanced biotechnology tools and products developed and distributed by FerroBio Technologies, including CD34+ stem cell isolation products, cell vials, and related cell processing systems for research and preclinical applications.
Privacy
Your use of www.ferrobiotechnologies.com is subject to FerroBio’s Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.
Electronic Communications
Visiting our website or sending emails to FerroBio constitutes electronic communication. You consent to receive communications from us electronically and agree that any agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
Your Account
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
FerroBio Technologies reserves the right to refuse or terminate accounts, cancel orders, or edit content at our discretion. You may not assign your account to another person or entity without written consent.
Children Under Thirteen
FerroBio Technologies does not knowingly collect personal information from individuals under the age of thirteen. If you are under 18, you may use www.ferrobiotechnologies.com only with the supervision and consent of a parent or guardian.
Order, Cancellation, and Refund Policy
All orders placed through www.ferrobiotechnologies.com are subject to acceptance and product availability. Once an order has been processed and shipped, it cannot be canceled.
Refunds: Due to the biological and research-grade nature of our products, returns are generally not accepted once shipped. If you receive a product damaged or incorrect, please contact info@ferrobiotechnologies.com within 7 business days of delivery.
Replacements: Replacement requests will be reviewed on a case-by-case basis. Proof of purchase and evidence of product condition may be required.
Product Warranty and Replacement Policy
FerroBio cell vials and related hardware are warranted to conform to the specifications listed on their Certificate of Analysis (COA) at the time of delivery.
Cell vials are provided for research or preclinical use only and are not intended for human or diagnostic applications.
Replacement may be offered if the product fails to meet stated specifications, subject to review by our Quality Team.
Shipping and handling fees may apply for replacement orders.
Links to Third-Party Sites
Our website may contain links to third-party websites. FerroBio Technologies is not responsible for the content, accuracy, or operations of these external sites. These links are provided solely for your convenience and do not constitute an endorsement.
Intellectual Property
All content on this Site — including text, graphics, logos, product names, and images — is the property of FerroBio Technologies or its licensors and is protected by U.S. and international intellectual property laws.
You may not reproduce, modify, distribute, or create derivative works from any part of this Site without prior written permission from FerroBio Technologies.
Prohibited Use
You agree not to use the Site or its content:
For unlawful purposes or in violation of applicable laws
To infringe on intellectual property rights
To attempt unauthorized access to any portion of the Site or servers
To transmit malware, spam, or disruptive code
FerroBio reserves the right to suspend access to any user found engaging in prohibited activities.
International Orders and Taxes
Orders shipped outside the United States may be subject to customs duties, import taxes, and fees levied by the destination country. The recipient is responsible for all such charges. Please check with your local customs office before placing an international order.
Indemnification
You agree to indemnify and hold harmless FerroBio Technologies, its officers, employees, agents, and affiliates from any claims, damages, or losses arising from your use of this Site, violation of these Terms, or infringement of any rights of a third party.
Disclaimer of Warranties
All products and information on this Site are provided “as is” without any warranties, expressed or implied.
FerroBio Technologies makes no representations or warranties regarding:
The suitability, reliability, or accuracy of our products for any specific application
The results obtained from use of our products
Any implied warranties of merchantability or fitness for a particular purpose
In no event shall FerroBio Technologies be liable for indirect, incidental, or consequential damages arising from the use of our Site or products.
Governing Law
This agreement is governed by the laws of the State of Florida, USA. You consent to the jurisdiction and venue of courts located in Florida for any disputes arising from or related to these Terms and Conditions.
Changes to Terms
FerroBio Technologies reserves the right to update or modify these Terms at any time without prior notice. The most recent version will always be available on this page. Continued use of the Site constitutes acceptance of the updated Terms.
Contact Us
FerroBio Technologies, a 42Bio Company
747 SW 2nd AVE IMB 52 Gainesville, 32601 Florida USA
Email: info@ferrobiotechnologies.com
Phone: +1 (786) 233-6612
Effective Date: November 1, 2025